Hi, I’m Liana 👋
I bring clarity to complex, data-heavy systems so teams can build with confidence, especially in high-trust, risk-sensitive B2B SaaS environments and AI-supported workflows
Databricks Summit 2025 — Crisis Text Line
Conversation Simulator for Volunteer Training
Watch Crisis Text Line’s Databricks conference talk featuring the Conversation Simulator.
A volunteer training system used to support crisis response readiness across varying levels of acuity.
Past Work
Designing internal platform tools and workflows for a nonprofit providing 24/7, text-based mental health crisis support globally.
Designing analytics dashboards, AI tools, and campaign workflows for a connected TV advertising platform.
Designing enterprise-scale, multilingual voice and video support systems for global customer service operations across North America and Latin America.
Designing clinical trials workflows and data tools for remote research and decentralized clinical studies.
Designing partner collaboration and attribution workflows for a B2B platform supporting revenue partnerships.
Contributing to a COVID-era volunteer initiative connecting seniors with celebrities and entertainers.
Designing safety and monitoring tools for construction sites using predictive analytics.
Supporting a nonprofit incubator helping women of color start and grow food businesses through service design.
Contributing to a blockchain-based knowledge platform focused on emerging technologies and current events.